Preliminary Information Form

ARTICLE 1: Vendor Information

Vendor Name: Darma Organization and Hotel Management Services Trade Limited Company
Vendor’s Internet Address:
Vendor’s Address: Uçhisar beldesi, Tekelli Mh. Muallim Hasan Arısoy Sk. No:10
Vendor’s Phone Number: +903842192109
Vendor’s E-mail Address:

ARTICLE 2: Recipient Information


ARTICLE 3: Subject

The subject of this Preliminary Information Form is to inform in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette dated March 6, 2011 and numbered 27866, regarding the sale and delivery of the Products, the quality and sale price of which are specified at the time the order is terminated.

ARTICLE 4: Main Features of the Goods Subject to Sale and Payment Information

4.1. The main features of the products are available at “” .
4.2. Prices listed and announced on the site are sales prices. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.
4.3. It consists of the amount of the product, brand/model, color, number, sales price, payment method, and information at the time the order is finalized.
4.4. The shipping fee, which is the shipping cost of the product, will be paid by the RECIPIENT and is not refundable.

ARTICLE 5: Validity Period of Commitments

The prices stated in Article 4.2 are the selling price. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.

ARTICLE 6: Delivery of Products

6.1. The products are delivered to the delivery address specified by the Recipient or to the person/organization at the address indicated, packed with the invoice and intact, within 30 days at the latest from the date of order. This period can be extended for a maximum of ten days, provided that the consumer is notified in writing or through a continuous data carrier.
6.2. If the products are to be delivered to another person indicated by the Recipient, the Vendor cannot be held responsible if the person/organization to be delivered does not accept the delivery.
6.3. The Recipient is obliged to check the Products upon receipt and immediately notify the Vendor of any defects they see.

ARTICLE 7: Right of Withdrawal

7.1 In distance contracts regarding the sale of goods, the Recipient may use his right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the Product to him/her-self or the person/organization at the address indicated.
7.2 In order to exercise the right of withdrawal, a written notification must be given to the Vendor by registered mail, e-mail or fax within 14 (fourteen) days.
7.3 In order for the returns to be processed, the return form we have sent to you must be filled in completely and put in the return package, and the return form must be filled in on “” .

7.4 The products to be returned must be delivered with their box, packaging and standard accessories, if any.
7.5 The Vendor is obliged to return the total price and the documents that put the Recipient under debt to the Recipient within 10 (ten) days at the latest from the receipt of the withdrawal notice, and to return the goods within 20 (twenty) days.
7.6 The package of the product/products to be returned is undamaged, unused, with all accessories and its original box, after filling and signing the “Returns Section” in the e-invoice completely, berra ceramic’s contracted cargo company, PTT Cargo, and Berra Ceramic, Uchisar. town, Tekelli neighborhood. Muallim Hasan Arisoy St. No:10 Nevsehir address.
For returned product shipments, the PTT cargo officer should be informed that the shipment will be made with the number 904533888.
For returns made by PTT cargo as stated above, the shipping cost will be covered by the Vendor. Vendor is not responsible for shipping costs for returns sent other than PTT Cargo.
7.7 The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the Vendor must compensate the value or decrease in the value of the goods. Changes and deteriorations that occur due to the habitual use of the goods are not considered as a decrease in value.

ARTICLE 8: Products for which the Right of Withdrawal cannot be exercised

Contracts for the sale of goods, which are prepared in line with the Recipient’s wishes or clearly in accordance with his personal needs, which are not suitable for return by nature, which are in danger of spoiling quickly or whose expiration date is likely to expire, and audio or video recordings, software programs and, provided that the package is opened by the Recipient. The right of withdrawal cannot be exercised in contracts regarding computer consumables.

ARTICLE 9: General Provisions

9.1 In this Form, the Vendor declares that she has read and informed about the basic characteristics of the Product subject to sale, the sales price and payment method and the preliminary information about the delivery, and has given the necessary confirmation in writing.
9.2 Recipient; By confirming this Form in writing, it confirms that before the conclusion of the distance contracts, the address to be given to the consumer by the Vendor, the basic features of the ordered Products, the price of the Products including taxes, payment and delivery information are correct and complete.
9.3 The Vendor cannot be held responsible for the failure of the ordered Product to be delivered to the Recipient due to any problems encountered by the courier company during the delivery of the Products to the Recipient.

9.4 The Vendor is responsible for delivering the Products intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
9.5 The Vendor may supply a different Product of equal quality and price, by informing the Recipient and obtaining her written approval, if it is understood that the Products cannot be supplied for a justifiable reason before the delivery time.
9.6 If the delivery of the Products becomes impossible, the Vendor informs the Recipient of this situation before the contractual performance obligation expires. If the RECIPIENT cancels the order, the VENDOR returns the total price to the RECIPIENT within 10 (ten) days. In the payments made by the RECIPIENT by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the RECIPIENT. Since the reflection of this amount on the RECIPIENT’s accounts after the return to the bank is entirely related to the bank transaction process, the RECIPIENT may not be able to intervene in any way for possible delays and it may take an average of 2 to 3 weeks for the amount returned by the Vendor to the credit card to be reflected to the RECIPIENT’s account by the bank. already accepting.
9.7 If for any reason the price of the Product is not paid or canceled in the bank records, the Vendor is deemed to be relieved of its obligation to deliver the Product.
9.8 In the event that the price of the Products is not paid to the Vendor for any reason, the Recipient shall return the Products to the Vendor at his own expense, within 3 days at the latest after the Vendor’s notification. All other contractual-legal rights of the Vendor, including the follow-up of the Product price receivable, are reserved separately and in any case. In this case, the shipping costs belong to the RECIPIENT.

ARTICLE 10: Competent Court

The Vendor submits his applications regarding complaints and objections to the I.D. Within the monetary limits determined by the Ministry of Industry and Trade in December every year, the consumer can bring the problems to the arbitral tribunal or the consumer court in the place where he/she purchases the goods or services or where he/she resides.

ARTICLE 11: Other Provisions

After this Preliminary Information Form is read and accepted by the Recipient in electronic environment, the stage of establishing a Long Distance Sales Contract will be started.

I confirm that I have obtained the preliminary information specified in this Preliminary Information Form.